ЧаВо: Q 1. What is FAT reset? FAT reset is to reset your phone into the state as when it comes out from factory. Q 2. When do I use FAT reset? When the mobile cannot be power on/power off/ auto switch off/ but it’s not because of any reason in “NO power on” chapter, you can try FAT reset in your mobile. Pay attention to back up all the useful information or it will be deleted. If the problem persists, please call the Alcatel Contact Center correspondingly to the country you are located, please check the following link: http://www.alcatel-mobilephones.com/global/support/hotlines Q 3. How to perform FAT reset? Long press “# key” and “power on key” at the same time, then you will be asked “All data will be lost, continue?” After you select “Yes,” the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when FAT finishes. Please do not manipulate the phone nor remove the battery during this period of time. NOTES: For OT-Mini (OT-708) specifically, due to the touch panel design, FAT can be performed only by long pressing “upper side key” and “power on key” at the same time. Q 4. What will happen after FAT reset? FAT reset is to erase all the end user data in the mobile. Personal data will be lost (except SIM card), which includes: pictures, audio, video, downloaded applications and games, products directory data, WAP bookmark ... added by the user. Q 5. What is One Touch Upgrade? One Touch Upgrade is a system composed of several servers and applications that allows any end user to upgrade his/her ALCATEL mobile phone SOFTWARE from his/her local side with personal computer. Also you can get software version information about your phone (current version and available version on the server). Q 6. When do I use One Touch Upgrade? One Touch Upgrade provides you latest software versions to update your phone. It is useful especially when you probably find some problems related to your handset software. Or if you consider there is a fault about the handset without knowing the reason, you can have a try on this One Touch Upgrade. The latest software version release information would be published on our website. Q 7. How to use One Touch Upgrade? Download One Touch Upgrade from our website and install it on your computer, then start it, and you can update your phone step by step, following the inbuilt user guide of One Touch Upgrade. Q 8. What will happen after I use One Touch Upgrade? Your phone software will be updated to the latest. Please note that your personal information will be lost after the update process, so we suggest you backup your personal data by PC Suite before using the upgrade. Q 9. My phone won’t power on. It maybe problem of the phone, the battery or the charger, before bringing your phone into an Alcatel Care point for inspection, please perform the following checks: 1. First, try to connect the phone with the Alcatel charger to see if the phone turns on. 2. In some case of very low battery discharge, it can take up to 30 min to see the handset turn on. Please wait at least for 30 minutes. If the problem persists, try the following steps: 1. Charge the battery as indicated in the user’s guide. 2. Take out the battery and put it back in, following the instructions in the user’s guide. 3. Check that you are using an Alcatel’s battery and charger, compatible with your phone model. 4. If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using it, in order to verify if the problem comes from the battery or phone. If the problem still persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.) If the problem still can’t be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located. Q 10. My phone turns off automatically. It maybe problem of the phone, the battery or the charger, before bringing your phone into an Alcatel Care point for inspection, please perform the following checks: 1. Charge the battery as indicated in the user’s guide. 2. Take out the battery and put it back in, following the instructions in the user’s guide. 3. Verify if you’re using an Alcatel’s battery and charger, compatible with your phone model. 4. If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using it, in order to verify if the problem comes from the battery or phone. 5. The battery looses power along with time and by usage. If it’s time to get a new Alcatel’s battery, please buy an original Alcatel product from an authorized dealer. If the problem persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.) If the problem still can’t be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located. Q 11. My phone is always showing low power. It maybe problem of the phone, the battery or the charger, please perform the following checks: 1. Charge the battery as indicated in the user’s guide. 2. Take out the battery and put it back in, following the instructions in the user’s guide. 3. Verify if you’re using an Alcatel’s battery and charger, compatible with your phone model. 4. If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using it, in order to verify if the problem comes from the battery or phone. 5. The battery looses power along with time and by usage. If it’s time to get a new Alcatel’s battery, please buy an original Alcatel product from an authorized dealer. If the problem persists, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located. Q 12. What is a phone code? Alcatel mobile phone’s default phone code is 1234; you can change phone code by yourself. Phone code is used to protect your phone. Once you activate this code, every time you turn on the cell phone, it will ask you for the code. Q 13. What is a PIN code? Your phone’s default PIN code is provided by service provider, you can change phone code by yourself. The PIN (Personal Identification Number) code is a protection for the SIM card; you have to enter the PIN code every time you turn on the cell phone Q 14. What is a PIN2 code? Your phone’s default PIN2 code is provided by service provider, you can change phone code by yourself. PIN2 code acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code. Q 15. What is a PUK code? PUK (personal unblock key) code is provided by service provider, and cannot be changed. PUK code is used to unblock your cell phone in case you entered the wrong PIN code three times. PUK code is an eight digit code, if it is entered incorrectly over certain times, you need contact with your service provider to change your SIM card. Q 16. What is a PUK2 code? PUK2 code is provided by service provider, and cannot be changed. PUK2 code is requested when you enter the PIN2 code incorrectly several times. If it is entered incorrectly over certain times, you need contact with your service provider to change your SIM card. Q 17. What is Network Key, Reset Key? Network Key is from your service provider. It usually appears when you want to change the service provider company. Don't try to input it if you don’t know the right Network Key, please contact service provider and ask them to help you with it. For some service provider, if you had input wrong Network Key above certain times, your phone will be SIM locked, your phone screen will show ‘SIM card locked! Please contact operator! Reset key?’ If you saw these words, it means even you insert available operator’s SIM card, you can’t use your phone normally. Please contact your phone service provider and ask them to help you with it. Q 18. My phone’s screen shows: ‘Invalid SIM’, ‘No Service’, and ‘Emergency’. If your phone’s screen shows ‘No service’, it means there is no any network found by your phone. Please move distance or switching off/switching on the handset to check if the service turns to OK. If your phone’s screen shows ‘Emergency’, it means that there is no available network allow user to register on it to get normal service in the area you stay, only emergency call is available. Please move to another place to see if the service turns to OK. If your phone’s screen shows ‘Invalid SIM’: 1. Please check with your network service provider if the SIM card is available to use. 2. When you are roaming, the network rejects you with some special causes. Please switching off/switch on the handset to check. Q 19. My phone screen shows: ‘Network key?’ or ‘Reset Key’? Network Key is from your service provider. It usually appears when you want to change the service provider company. Don't try to input it if you don’t know the right Network Key, please contact service provider and ask them to help you with it. For some service provider, if you had input wrong Network Key above certain times, your phone will be SIM locked, your phone screen will show ‘SIM card locked! Please contact operator! Reset key?’ If you saw these words, it means even you insert available operator’s SIM card, you can’t use your phone normally. Please contact your phone service provider and ask them to help you with it. Q 20. I can’t make outgoing call, I can’t receive incoming call. It maybe problem of the phone, network, or your settings, Please perform the following checks: 1. Make sure you have dialed a valid number and press the pick up call key. 2. Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable. 3. Check your subscription’s status with your service provider. If the problem persists, please try the following steps: 1. Check if you had activated call barring. ‘Call barring’ means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it. 2. Check if you had activated flight mode. ‘Flight mode’ means you had disconnected with service provider, and you will not be able to make out-going call and can’t receive call. If you had activated, please cancel it. 3. Check if you had activated ‘call forwarding’. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it. If the problem still can’t be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located. Q 21. Error sending/ receiving of the text message. It maybe problem of the phone, network, or your subscription, please perform the following checks: 1. Make sure your phone is connected to a network, and that the network is not overloaded or unavailable. 2. Check your subscription’s status with your service provider. If the problem persists, please try the following steps: 1. Check your phone’s memory. If the memory is full, you will not be able to receive message. 2. Check the service number with your phone service provider. If the number is wrong, you will not able to send or receive message. If the problem still can’t be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located. Q 22. My phone’s ringtone does not sound. It maybe problem of the phone, network, or your settings, please perform the following checks: 1. Make sure that your phone is turned on and network signal is ok. 2. Check your subscription’s status with your service provider. If the problem persists, please try the following steps: 1. Check if the hand-free or headset is connected to the cell phone, the cell phone speaker will not sound, only the headset or hand-free will sound. Disconnect the hand-free or headset and try the cell phone again to see if it solves the problem. 2. Check if the cell phone is configured in the “Silence” mode, the cell phone ringtone will not sound. Change the profile mode to “Normal” and then try again. You can find the instructions to verify and modify your profile in the user’s guide. 3. Check if you had activated call barring. ‘Call barring’ means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it. 4. Check if you had activated flight mode. ‘Flight mode’ means you had disconnected with service provider, and you will not be able to make out-going call and can’t receive call. If you had activated, please cancel it. 5. Check if the call forwarding is activated, it is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it. If the problem still can’t be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located. Q 23. The communication with my phone breaks down, and the sound quality is poor. A communication failure or a low quality audio during a call might be caused by the intensity of the signal or network coverage. 1. Your intensity signal indicator is shown on the right top of your cell phone screen. 2. These indicators go up when the signal has more intensity and go down in the opposite way. 3. To increase the signal on your cell phone, move it a little bit or take it to a window if you are calling from inside of a building, house, etc. If the signal problem persists, it might be a certain area in which the network coverage is poor or not provided, for any additional information regarding the network coverage, please contact your phone service provider. If the problem still can’t be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located.